Donor Support Associate (Chicago)

Our client, a faith-based non-profit organization based in downtown Chicago, is searching for a Donor Support Associate. This role will join a collaborative development team and manage donor relationships at all levels. This is an outstanding opportunity for an early career development professional looking to join a tight-knight, mission and relationship driving non-profit.

Note this is Temp-to-Hire Position. During the temporary period, the role is fully in-office with a salary of $21.63/hour. Once permanent, the role shits to hybrid with 3 days in-office required and a salary of $45,000.

Job description:

• Manage inbound donor calls regarding donations, receipts, tax/general inquires, and prayer requests.
• Identify and respond to donor requests, making follow-up calls and/or emails as needed.
• Monitor and reply to website feedback using appropriate research techniques.
• Draft and distribute donor documentation such as donation receipts and memory letters.
• Process one-time, recurring, and matching gifts.
• Maintain an organized and up-to-date donor database.

Requirements:

• 2+ years of customer service, development, or related experience.
• Connection to the faith-based mission and comfortability with engaging with a faith driven donor base, who may request prayers.
• Proficiency in Microsoft Office Suite and customer/donor databases.
• Outstanding verbal communication, including the ability to empathize with donors from the Jewish, Christian, and Evangelical communities.
• A relationship-oriented mentality coupled with proactive problem-solving skills.
• Proven ability to curate rapport and navigate challenging conversations through brief phone interactions.