Focus on the Family, headquartered in Colorado Springs, CO, seeks a Constituent Response Specialist to handle high-volume inquiries via phone, email, chat and text, processing donations, subscriptions, resource orders, and account updates quickly and accurately.
This role emphasizes compassionate, ministry-aligned communication, staying calm in emotional moments, and following ministry, legal, and ethical guidelines. Hybrid schedule: Mon–Wed in-office, Thu–Fri remote; occasional on-site events.
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