Managing customer inquiries and coordinating with field agents, the full-time Document Specialist will ensure timely and accurate order fulfillment while working remotely from anywhere in the contiguous United States. Key responsibilities Handle customer inquiries and escalations, ensuring timely deployment and accuracy of work orders Achieve productivity goals and generate reports on individual metrics for management Develop and improve systems for tracking orders to maximize efficiency for customers Required qualifications 1-2 years of legal/litigation support experience, with California experience preferred Process-driven with the ability to adapt, multi-task, and manage changing priorities Solid computer skills, including proficiency in Outlook, Microsoft Office, and Adobe Acrobat Experience in maintaining a customer-focused approach in decision-making High attention to detail and accuracy, with a commitment to reliability