Document Services Specialist

On-site initially for 90 days, then a hybrid role after.
Day shift 9 am - 5 pm, some overtime.
Performs various document processing functions within Firm-supported applications to produce documents for attorneys, adhering to established policies and procedures. Ensures confidentiality of client matters.

Primary Responsibilities and/or Essential Functions:
Drafts, edits, and prints standard legal documents from a variety of input sources in a timely manner.
Applies styles and formatting, in accordance with Firm standards or specific office, client, or jurisdictional requirements.
Converts documents from multiple applications and applies appropriate formatting based on Firm standards and specific client needs.
Produces comparisons (redlines or blacklines) of documents using standard legal tools.
Revises spreadsheets, charts, presentations using standard industry applications.
Uses legal-specific features (e.g., Table of Authorities, Cross-Referencing, Indexing or Bookmarking) to produce documents.
Works one-on-one with attorneys and other departmental customers when required.
Communicates status of requests and other pertinent document-related information to team members, and departmental customers.
Utilizes digital tools to facilitate communication and collaboration with distributed customers and team members.
Provides document production support for closings, filings and other after-hours work as required by attorneys.
Records time worked on jobs using Firm’s job tracking software.
Completes assigned and self-selected training to meet the requisite number of annual continuing education credits.
Flexibility to work after shift and additional hours as may be required.
Any additional responsibilities as required by management.

Knowledge Skills and Ability:
2+ years of experience as a document services specialist in a large law firm or corporate environment.
Advanced knowledge of Microsoft Suite (Word, Outlook, Excel, and PowerPoint) and other standard legal-specific software. Graphic design experience a plus.
Ability to prioritize and quickly switch between tasks in a fast-paced, high-pressure, environment, while maintaining professional and quality standards.
Strong focus on developing and maintaining excellent customer service relationships with clients, attorneys, and administrative staff.
An understanding of legal terminology and procedures.
Handles sensitive and/or confidential documents and information.
Ability to proofread typed material for grammatical, typographical, punctuation, or spelling errors.
Desires to continually improve skillset and actively participate in training offerings.
Complete knowledge of computer systems and ability to operate standard office equipment such as multi-functional devices (MFDs) photocopiers, printers, scanners and transcription equipment.
Strong attention to detail with emphasis on accuracy and quality; excellent written and oral communication skills.
Strong interpersonal skills and ability to work independently and as part of a distributed team.

Education/Certifications:
High School Diploma/GED required.
College degree preferred.