Document Controller & QA AdministratorLocation: Springfield, MOPay: Based on experienceJob Type: Full-Time| Salary/ExemptAbout the Company: Creative Modular Construction (CMC) is committed to operational excellence, quality assurance, and continuous improvement across all areas of modular construction. Our team values integrity, collaboration, innovation, and accountability while maintaining high standards in compliance and quality management.Job Summary: The Document Controller & QA Administrator is accountable for the full administration of Creative Modular Construction's (CMC) Document Management System (DMS) and the day-to-day operational support of the Quality Assurance program in compliance with company policies, procedures, and ISO 9001:2015 requirements. This role ensures controlled documents and records follow standardized naming, numbering, formatting, versioning, review and approval workflows, publication, archival, and retention requirements while supporting audit readiness, regulatory compliance, and continual improvement across the organization.Key Responsibilities:Administer the CMC DMS, including folder structure, access controls, version management, and conversion of approved documents to locked PDF formatsAssign permanent document numbers and perform QA reviews for formatting, naming, sections, and chain-of-reference compliancePublish approved documents, archive superseded versions, and maintain document registersManage the full document lifecycle, including draft, QA review, approval, publication, periodic review, archival, and retention/disposalCoordinate and administer internal quality audits, maintain QA records and registers, and track non-conformances and corrective actionsSupport external ISO and regulatory audits by preparing document and records evidence packagesEnforce document and records control procedures, including controlled copies, legal holds, and destruction requirementsMaintain and distribute official company document templates and QA formsSupport Document Owners and Process Owners with numbering requests, QA training, and communication of revisions or audit findingsAssist with QA data analysis, trend reporting, and continual improvement initiativesQualifications / Requirements:Education:Associate degree or equivalent requiredBachelor's degree in Business, Quality, or Information Management preferredExperience:3+ years combined document control, records management, and QA administration experience required5+ years in construction, manufacturing, or ISO 9001 environments preferredExperience working with senior leadership and presenting information in a concise and effective manner preferredTechnical Skills:Proficiency in Microsoft Office applications, including Word and ExcelExperience with DMS, SharePoint, or EDMS platformsStrong understanding of version control, audit trails, QA record-keeping, and document retention practicesExperience with QA software and non-conformance tracking preferredCertifications / Licenses:ISO 9001 Internal Auditor certification preferredCertified Records Manager (CRM) certification preferredCore Competencies:Exceptional attention to detail and document accuracyStrong organizational and compliance management skillsQuality process orientation and commitment to ISO standardsEffective written and verbal communication skillsStrong problem-solving and continual improvement mindsetCompensation & Benefits:Competitive compensation packageMedical, dental, and vision insuranceLife and disability insurance options401(k) retirement plan with company matchPaid time off and paid holidaysCulture & Growth Opportunities:Collaborative and cross-functional work environmentOpportunities for advancement within Quality Assurance and ComplianceProfessional development and continual improvement opportunitiesSupportive leadership focused on operational integrity and accountabilityFaith-based company values emphasizing integrity, respect, collaboration, and total ownership