Job TitleThis position is responsible for the receipt, maintenance, and the release of original title, contracts, and title applications for DriveTime and all 3rd party entities.ResponsibilitiesVerify and service titles, distribute documents to correct departments, and ultimately the return of the documents to the customer or outside vendor at the time the loan is completedReview and update account information as it pertains to actions taken surrounding document movementComplete tasks on assigned accounts in a timely manner to avoid lien loss, provide excellent customer service and adhere to SLAsMaintain on-site and off-site document storageEnsure guidelines for securitization are consistently being metShipping and tracking of documentsContact with outside parties to gain supporting information for title inquiriesConduct phone and/or email conversations directly with DMV, title vendors, customers, and other third parties as applicableOther duties as assignedKnowledge, Skills and AbilitiesClear, concise, and professional written and oral communications and interpersonal skillsStrong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environmentEffective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectivesResearch state and county guidelines and policies about title inquiriesAbility to prioritize and multi-task to ensure the achievement of assigned performance objectives.Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customersAbility to drive departmental compliance with all regulatory requirementsSelf-motivated with strong decision-making capabilities; ability to self-startAbility to work in an accurate, detail-oriented, and highly productive mannerDemonstrate problem solver skills, and ability to utilize available resourcesRegular and predictable attendanceRequirementsHigh School Diploma, GED, or equivalent certificationExperience with Microsoft Office such as Excel, Outlook and Word; data entry experience is preferred1 year of professional experience including administrative, data entry, customer service, sales and/or retail industry; financial services or titles experience preferredAssociate degree or bachelor's degree in business or related field may be used as a proxy for experiencePhysical DemandsThe Physical demands described within are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Must be able to remain in a stationary position at least 75% of the time.Occasionally move about inside the office to access file cabinets, office machinery, etc.Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer.Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.This position could require moving objects up to 20 pounds.PerksMedical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.Tuition Reimbursement.
We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.In-House Gym. We want our employees to be the best versions of themselves.
So come early, take a break in your day, or finish strong with a workout!Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!Company RecognitionDriveTime Family of Brands is Great Place to Work Certified!
And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!