DOC - TAS2 A4 SC3 (OnBase Systems Developer and Administrator)

Hyland OnBase Systems AdministratorThe Public Safety Delivery Center (PSDC) requires the services of a Hyland OnBase Systems Administrator to support an OnBase implementation. The administrator serves as the principal point of contact for all application software, database and hardware that supports the OnBase solution, including planning for and executing software and hardware upgrades. The administrator provides daily application administration, monitoring and maintenance support of the OnBase product and the supporting infrastructure.

This position assists staff with the design, development and implementation of efficient electronic business processes to eliminate paper records and maintains existing and develops new OnBase solutions in support of these processes. This position also performs planned maintenance and emergency support during non-business hours.Tasks include:Providing technical support to end users in a timely fashionWorking as a team member with additional System Administrators, Project Manager, Business Analysts, and other roles within the Bureau of Information TechnologyPrioritizing daily tasks, live production issues, projects, and customer supportReviewing current processes, hardware, and software to ensure resources are functionally properly and efficientlyAssisting with planning, setup and configuration of the infrastructure architecture, server hardware and operating systems as requiredReviewing available software maintenance/upgrades, planning for and performing software maintenance and upgrades as required during scheduled, off-hours maintenance windowsDesigning, developing, testing, and migrating new project solutions or enhancements to existing solutions across SIT, UAT, Production environmentsDocumenting, evaluating, prioritizing, and resolving defectsResponding to and resolving issues reported during normal business operational hours and off-hoursMonitoring operations and capacity to ensure optimum performanceCreating documentation of system changes or existing processes and distributing to appropriate partiesWorking with DOC/PBPP OnBase Support Vendor (currently Keymark) for technical support as neededAssisting with discovery and documentation of business requirements for new OnBase solutionsAssisting with training identified subject matter expertsCommunicating system downtime and project deployments with business owners and end usersUnderstanding, maintaining and enhancing external integrations within OnBaseSkills:Technical expertise in Hyland OnBase - Required - 7 YearsOnBase System Administration - Required - 7 YearsEnterprise-wide Records Management Program - Required - 7 YearsExperience with OnBase Reporting Dashboard - Required - 5 YearsHyland OnBase Certified System Administrator (OCSA) - RequiredHyland OnBase Certified Workflow Administrator (OCWA) - RequiredOnBase Workflow Experience - Highly desired - 5 YearsKofax Capture Software - Highly desired - 5 YearsExperience with OnBase System Upgrade - Highly desired - 5 YearsHyland OnBase Certified Workview (OCWV) - Highly desiredHyland OnBase Certified Application Programming Interface (OCAPI) - Highly desired