DME Collections Representative

To support revenue cycle operations, the full-time remote DME Collections Representative will manage patient billing and collection activities, ensuring timely reimbursement and resolving outstanding issues with insurance payers. Key responsibilities Process payments, adjustments, claims, and denials accurately and in a timely manner Research payment discrepancies and make necessary appeals and corrections to maximize reimbursement Provide excellent customer service to patients, families, and internal teams while maintaining strong working relationships Required qualifications High school diploma/GED or equivalent working knowledge At least 1 year of experience in Patient Financial Services, specifically in collections and accounts receivable within healthcare Knowledge of Durable Medical Equipment (DME) and/or Waystar is preferred Strong proficiency in common office software, including word processing, spreadsheets, and databases Ability to manage multiple tasks independently with minimal supervision