ThisjobcontributestoStarbuckssuccessbyleadingateamofstoremanagerswithinanassigneddistricttoachievebusiness results while creating and maintaining the Starbucks Experience for our customers and partners. Thedistrict manager is required to regularly and customarily exercise discretion in managing the overall operation of thestores within the assigned district. The majority of time is spent staffing, coaching, developing and managing theperformance of store managers, understanding local customer needs, ensuring district-wide customer satisfactionandproductquality,analyzingkeybusinessindicatorsandtrends,managingthedistrict'sfinancialperformance,andmanagingsafetyandsecuritywithinthedistrict.Theincumbentisresponsiblefor modelingandactingin accordancewithStarbucksguidingprinciples.
SummaryofKeyResponsibilities
Responsibilitiesandessentialjobfunctionsincludebutarenotlimitedtothefollowing:
Leadership -Settinggoalsfortheworkgroup,developingorganizationalcapability,andmodelinghowweworktogether:
- Attractsandselectsmanagementtalentfor thedistrictandregionas awhole.Coachesanddevelopsstoremanagerteamtoattractandselecthighqualitytalentfortheirstores.
- Buildsstoremanagercapabilitytocoach,developandmanagetheperformanceoftheirdirectreports.
- Leadsateamofstoremanagerstodeliverlegendarycustomerandpartnerexperiences.Spendsmajorityoftimeinstores observing store environments and operational effectiveness, coaching and developing store managers toachievebusinessgoals.
- Managesthroughunusualeventstokeepdistrictoperatingto standard.
- Manageswithintegrity,honestyandknowledgethatpromotetheculture,valuesandmissionof Starbucks.
- Setsclearexpectations,delegatesandcommunicateskeyresponsibilitiesandpracticestostoremanagerstoensuresmoothflowofoperationswithinthedistrict.
PlanningandExecution -Developingstrategicandoperationalplansfortheworkgroup,managingexecution,andmeasuringresults:
- Creates district implementation plans based on trend analysis and local market knowledge to ensure effectiveexecutionofregionalandcompanyinitiativesthatachievebothoperationalexcellenceandbusinessresults.Followsupconsistentlywithteamofstoremanagerstoensureaccountabilitytoplans.
- Monitorsandmanagesdistrict-widemanagementstaffinglevels.Ensuresstoremanagertalentacquisitionanddevelopmentinordertoachieveandmaintaindistrictoperationalrequirements.
- Utilizesexistingtoolstoidentifyandprioritizecommunicationsandfilterscommunicationstostoremanagerswithinthe district. Communicates clearly, concisely and accurately in order to ensure effective operations at the store anddistrictlevel.
BusinessRequirements -Providingfunctionalexpertiseandexecutingfunctionalresponsibilities:
- Accessesexternalresourcestosupportdistrict-wideoperationsandtoexecutedistrictandregionalinitiativessuchasPartnerResources,Marketing,Partner&AssetProtection,Finance,RealEstate,andStoreDevelopment.
- Buildsstoremanagercapabilitytoanalyzestorelevelbusinesstrendsandresults.
- Ensuresadherencetoapplicablewageandhourlawsfornonexemptpartnersandminors.
- Proactivelyidentifiesproblems,embracesproblemsaschallengestosolveandcoachesstoremanagerstodothesame.
- Responsibletoprovidefeedbackon a regularbasisto supportservicesfunctionstoensurethemostsuccessfulbusinesspartnership.
- Solicitscustomerfeedbackandproactivelyresearcheslocalmarketstounderstandcustomerandcommunityneeds.
- Utilizesmanagementinformationtoolsandanalyzesfinancialreportstoidentifyandaddresstrendsandissuesindistrictperformance.
PartnerDevelopment&TeamBuilding -Providingpartnerswithcoaching,feedback,anddevelopmentalopportunitiesandbuildingeffectiveteams:
- Develops and maintainspositive relationships with partners in the district by understanding and addressingindividual motivation,culturalnuances,needsandconcerns.Challengesandmotivatespartnerstoachievebusinessresults.
- Ensuresstore managersadhereto legalandoperationalcompliancerequirements.Regularlychecksinto ensurehourlypartnershavebeentrainedbymanagementtoadheretolegalandoperationalcompliancerequirements.
- Manages district's store managers by regularly conducting performance assessments, providing feedback, andsettingchallenginggoals to improvepartnerperformance.Managesongoingpartnerperformanceusingperformancemanagementtoolstosupportorganizationalobjectives.
- Recognizesandreinforcesindividualandteamaccomplishmentsbyusingexistingorganizationalmethods.
- Utilizesanddemonstrateseffectivemanagementprinciplesandpracticestocreateandmaintaina successfulteamofstoremanagers,resultinginanenvironmentwherepartnersarevaluedandrespected.
SummaryofExperience
- Progressivelyresponsibleretailexperience5 years
- Experienceanalyzingfinancialreports
- Experiencein acomplex,fast-pacedenvironment
- Experienceinamulti-unitenvironment
BasicQualifications
Basicqualificationsforthisroleare:
{Determine Basic Qualifications when creating, reviewing and/or updating a role. Basic Qualifications are objective,non-comparative, and relevant requirements essential to performing a role anywhere in the company. Examplesinclude minimum educational requirement or specific degrees, certifications, minimum number of years ofexperience in a similar role with similar scope or level of responsibility, experience with core technology tools orplatforms such as Microsoft Office, equivalent military experience, etc.A process guide for determining BasicQualificationsisavailableintheGuidesandResourcesFAQsfolderontheJobDescriptionSharePointsite. }
RequiredKnowledge,SkillsandAbilities
- Abilitytomanagetheoveralloperationsofmultiplestoresindependently
- Knowledgeof retailorrestaurantindustryoperations
- Organizationandplanningskills
- Strongoperationalskillsinacustomer-serviceenvironment
- Supervisoryskills
- Abilitytocommunicateclearlyandconcisely,bothorallyandinwriting
- Abilitytobuildrelationships
- Abilitytohandleconfidentialandsensitiveinformation
- Workingknowledgeofbusinessprocessesandsystemdevelopment
JobScope
- DirectReports 8-12
Education
- Collegedegreeinbusinessora closelyrelatedfieldmaysubstitutefora portionoftherequiredexperience
- HighschoolorGED
SettingDirection
- Establishesandcommunicatesacompellingandinspiredvision,createscompetitivewinningstrategiesandplans,ensuresdepartmentstrategiesarealignedwithcompanystrategies
LeadershipCourage
- Willingtotakeamanagedrisktodrivethebusinessforward
CreatingtheEnvironment
- Developsapositive,respectful,productiveand professionalwork environment
BuildingandMaintainingRelationships
- Establishespositiveconnectionswithotherssoastofacilitatetheattainmentofbusinessresults
DevelopingfortheFuture
- Continuouslydevelopsthecompetenciesof bothselfandothers
OrganizationalSavvy
- Understandsandeffectivelyleveragestheorganizationtoaccomplishbusinessandunitgoals
AchievingMeasurableResults
- Consistentlyexceedsgoals,dedicatedto exceedingthe expectationof internalandexternalcustomers
CoreCompetencies
CustomerFocus
- Deliverslegendaryservicethatmeetsand exceedsallcustomers'expectations
EthicsandIntegrity
- AdherestoStarbucksvalues,beliefsandprinciplesduringgoodandbadtimes
Composure
- Remainscalm,maintainsperspectiveandrespondsinaprofessionalmannerwhenfacedwithtoughsituations
PersonalLearning
- Takespersonalresponsibilityforthecontinuouslearningofnewknowledge,skillsandexperiences
DealingwithAmbiguity
- Abletosuccessfullyfunctionduringtimesofuncertaintyandchangingpriorities
Decision-Making
- Makestimelyandqualitydecisionsbasedon amixtureofanalysis,wisdom,experienceandjudgment
InterpersonalSavvy
- Buildseffectiverelationshipswithallpeople;up,downandsideways,insideandoutsideofStarbucks