Mentor, train, and develop high‑performing staff across various service lines.
Cultivate a culture of collaboration, accountability, and growth through coaching and team‑building.
Oversee and continuously improve processes for Chronic Care Management, Value-Based Care, Remote Patient Monitoring, Pharmacy, Integrated Care, and Specialty Services.
Coordinate interdepartmental communication to ensure seamless care delivery and exceptional service throughout the patient journey.
Define, manage, and sustain service lines to achieve financial goals and ensure profitability.
Develop and monitor key performance metrics to keep teams aligned with EPIC’s mission and goals.
Foster a patient‑first mindset by ensuring prompt, respectful, and effective issue resolution.
Qualifications
Minimum 5 years of healthcare leadership experience, preferably in a fast‑paced, high‑growth environment.
Bachelor’s degree in Business Administration, Healthcare Administration, or a related field.
Experience overseeing multi‑site operations, healthcare service lines, or care management programs preferred.
Proficiency with Electronic Health Records (EHR), Microsoft Office Suite, and other operational systems.