District Manager (New England)

## District Manager, Retail OperationsDepartment: RetailLocation: Boston, MASalary: $120,000 - $160,000## What You Will Achieve* Lead multiple retail stores to consistently achieve sales, profitability, payroll, and operational objectives.* Drive district performance through effective coaching, accountability, and performance management.* Recruit, hire, onboard, develop, and retain top retail talent while building strong succession plans for future leadership.* Coach and mentor store managers to strengthen leadership capability, operational execution, and employee engagement.* Monitor and improve key business metrics including sales, conversion, average transaction value, units per transaction, labor productivity, shrink, inventory accuracy, and customer experience.* Ensure stores consistently execute POP MART's visual merchandising, operational, and brand standards.* Conduct regular business reviews and store visits to identify opportunities, recognize success, and implement action plans.* Partner with Human Resources on employee relations, performance management, workforce planning, and talent development initiatives.* Manage district payroll, labor budgets, operating expenses, and overall financial performance.* Collaborate with cross-functional partners to successfully execute new store openings, marketing campaigns, product launches, inventory initiatives, and operational improvements.* Serve as the primary communication link between retail stores and corporate teams in the United States and China.* Ensure compliance with company policies, safety standards, inventory controls, and all applicable employment laws.* Quickly identify operational challenges and implement effective solutions that improve business performance.* Oversee ROBO Shop operations within the assigned territory, including hiring and developing ROBO Operators, maximizing uptime, maintaining operational standards, and driving sales performance.## What You Will Need* 5-10 years of progressive retail leadership experience.* Minimum 3-5 years of multi-unit retail management experience leading multiple store locations.* Proven success in developing high-performing store managers and retail leadership teams.* Strong financial acumen with experience managing sales, payroll, labor, operating expenses, and profitability.* Demonstrated ability to analyze business performance and use data to drive results.* Excellent leadership, coaching, communication, and interpersonal skills.* Strong organizational, planning, and problem-solving abilities.* Ability to influence and build partnerships across multiple levels of the organization.* Comfortable working in a fast-paced, rapidly growing retail environment.* Willingness to travel frequently throughout the New England market.**What We Offer*** Market-competitive packages: 401k, health insurance, PTO, paid sick leave, and family leave.* Growth opportunities: on-the-job training, leadership development, and stretch assignments to advance your career.* Career development: opportunities to take on larger responsibilities as POP MART's North America business scales rapidly.***\\*The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.*****Physical Requirements*** Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment.* Must be able to occasionally lift or move items weighing up to 25 pounds.* Must be able to travel regularly between assigned retail locations and remain mobile during store visits for extended periods.
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