District Manager

Introduction

Overview

If you're a proven leader in Manufactured Housing looking for a regional leadership role with a rapidly scaling company who embodies the philosophy of "Let's do it the right way" - then read on!

Our client is a well-respected manufactured home community owner and operator with 50+ communities across 8 states (and growing).

I am hiring for an experienced District Manager who is ready to make an impact across a portfolio of 5 communities from New Bern to Sneads Ferry, NC.

What you’ll do:

• Supervise and support Community Managers + on-site staff in daily operating activities
• Inspire and mentor your district team to deliver exceptional resident experiences
• Drive occupancy and elevate community performance
• Collaborate and develop strategies for a portfolio with huge opportunity for impact

Highlights:

• No overnight travel required.
• This district has a HUGE opportunity for impact with most of these communities being newly acquired.
• The local population is thrilled about the company investing and growing in their area!
• Our client is backed by Private Equity money and is in a major growth and reinvestment phase, providing excellent future career opportunities to promote into.
• While other groups are just trading portfolios, our client is committed to building a Best-In-Class platform for residents, already investing $50MM in community improvements across the region.

Responsibilities

• Oversee multiple communities to ensure achievement of occupancy, sales, leasing, delinquency, and revenue goals.
• Proactively manage your portfolio to meet or exceed established goals and take corrective action when performance falls below expectations.
• Conduct regular visits to communities within the district.
• Respond immediately and assist in managing accidents, emergencies, adverse weather incidents, and immediate mechanical needs.
• Assist community managers with collections and strive to be best-in-class every month.
• Oversee resident application approvals for compliance with Fair Housing and company screening criteria.
• Assist in preparation and management of annual operating budgets.
• Analyze monthly financial statements and identify budget variances.
• Monitor capital improvement projects in conjunction with project manager or maintenance manager.
• Drive NOI growth through revenue optimization and expense management.
• Ensure compliance with Fair Housing laws, landlord-tenant laws, safety regulations, and company policies.
• Train, coach, and mentor Community Managers and onsite team members.
• Assist each Community manager in recruiting, interviewing, and onboarding team members.
• Develop and implement strategies to improve resident satisfaction and retention.
• Promote strong community engagement and positive resident relations.
• Ensure service requests and resident concerns are addressed promptly and professionally.
• Maintain community appearance standards aligned with company expectations.

Requirements

• High school diploma or GED is required
• 5+ years of Community Management experience (2+ years of manufactured home industry experience is required)
• Experience with key performance indicators (KPIs) such as revenue producing sites (RPS), delinquency, sales, recapture, and controllable net operating income (NOI).
• Success driving accountability, coaching teams, and holding staff accountable to meet KPI targets.