District Manager

The District Manager provides leadership, coaching, and direction to approximately 5–7 Dunkin’ restaurants . The DM is responsible for developing Restaurant Managers, driving sales and profitability, ensuring Brand standards, and delivering an excellent guest experience.

Key Responsibilities

Leadership & People

• Recruit, train, coach, and develop Restaurant Managers.

• Build a culture of accountability, teamwork, and high performance.

• Develop future leaders and maintain strong management teams.

Operations & Brand Standards

• Ensure restaurants meet Dunkin’ Brand, food safety, cleanliness, and operational standards.

• Conduct regular store visits and follow up on action plans.

• Ensure successful execution of LTOs, promotions, new products, and Brand initiatives.

Sales & Guest Experience

• Drive sales, transactions, guest satisfaction, and loyalty.

• Understand local market and competitor trends.

• Coach teams on speed, service, accuracy, and hospitality.

• Support local marketing and sales-building initiatives.

Financial Performance

• Manage labor, food cost, waste, and controllable expenses.

• Review sales and P&L performance and create action plans to improve profitability.

• Ensure proper cash handling and operational controls.

Communication & Execution

• Set clear goals and expectations for each restaurant.

• Analyze performance and hold managers accountable for results.

• Partner with franchise ownership and Dunkin’ Brand Field Operations.

• Lead district meetings and communicate company priorities.

Qualifications

• 3+ years of multi-unit restaurant, retail, or hospitality experience preferred.

• Strong leadership, communication, coaching, and problem-solving skills.

• Basic financial and computer skills.

• Guest-focused with strong business acumen.

• Ability to work in a fast-paced environment and travel between restaurants.

District Manager Success Measures

The District Manager will be evaluated on the overall performance and development of the assigned restaurant portfolio, including:

• Sales Growth

• Restaurant Profitability

• Labor & Food Cost Management

• Guest Satisfaction

• Speed of Service

• Food Safety

• Brand Standards & Operational Execution

• Manager Retention & Development

• Employee Engagement

• Training Completion

• LTO & Marketing Execution

• Restaurant Readiness & Cleanliness

• Action Plan Completion

• Overall Restaurant Performance