District Manager – Michigan Market
Insomnia Cookies aims to be the most imaginative sweet indulgence brand in the world. We are seeking a skilled District Manager to drive performance for 10-14 city and campus adjacent stores in Michigan.
Compensation & Perks
A competitive base plus quarterly bonus, LTIP bonus plan, comprehensive benefits including medical, dental, vision & pet insurance, 401(k) with match, 3 weeks paid vacation, paid sick time, 2 personal wellness days, company cell phone & laptop, commuter reimbursement, paid holidays, free cookies, and more.
Responsibilities
- Develop and execute regional support strategies that achieve each store’s financial, operational, and customer‑service goals.
- Provide expertise on customer service challenges, team staffing, store operations, and company policies & procedures.
- Assist in effectively managing labor with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Qualifications
- Minimum 5 years of experience as a multi‑unit regional manager in food & beverage, restaurant, hospitality, or retail.
- 2+ years of leadership experience in a customer‑service‑oriented role.
- Innate ability to build, hire, and coach a diverse part‑time hourly staff.
- In‑depth knowledge of business functions: supply chain, P&L analysis, customer service, compliance, human resources.
- Strong organizational, interpersonal, and problem‑solving skills.
- Prior experience with baking/bakery equipment or commercial kitchen equipment (plus).
About Us
Insomnia Cookies was founded in a college dorm room and, after 20 years and many cookies, has become a cult brand known for warm, delicious delivery all day and late into the night. With over 300 stores worldwide, an experiential “sweet‑easy” concept, and a nationwide shipping and gifting portfolio, we are revolutionizing the cookie game by truly Imagining What’s Possible .
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