Job Title: District Manager
Location: Regional - Travel Required
Position Summary
The District Manager (Property Operations) is responsible for the performance, standards, and execution of multiple self-storage locations within an assigned district. This role leads and develops field teams (including technicians and site-level staff as applicable), drives consistent property readiness, and partners with leadership to deliver operational results.
A core focus of this role is vendor management and leadership execution - building strong relationships with contractors, ensuring service quality, managing timelines, and maintaining cost control - while setting expectations, coaching performance, and ensuring consistent operating standards across the district.
Key Responsibilities
District Leadership & Team Management
- Lead day-to-day district operations by setting expectations, providing clear direction, and holding teams accountable to performance standards.
- Supervise and develop technicians and other assigned district team members through coaching, training, ride-alongs, feedback, and performance documentation (in partnership with HR and leadership).
- Lead difficult conversations professionally and consistently, including corrective actions when needed.
- Build a culture of safety, urgency, quality, and operational excellence.
Vendor & Contractor Management (Primary Focus)
- Own vendor relationships for district maintenance and repair needs, including selection support, scheduling, scope-of-work definition, and performance oversight.
- Source, evaluate, and coordinate contractors for turns, repairs, preventative maintenance, and site improvement needs.
- Ensure vendors meet company requirements (insurance, safety, professionalism, timelines, communication expectations).
- Monitor vendor work quality through inspections, documentation, and follow-up to ensure issues are fully resolved.
- Partner with leadership to manage district-level spend, reduce repeat service calls, and improve vendor efficiency.
Property Standards, Compliance & Asset Readiness
- Ensure all locations meet company standards for curb appeal, cleanliness, signage, safety, unit readiness, and overall site presentation.
- Conduct routine property audits and inspections; identify gaps and drive corrective action plans.
- Oversee preventative maintenance programs (gates, fencing, lighting, cameras, HVAC, kiosks, access systems, locks, etc.).
- Escalate urgent risks and coordinate remediation plans to protect assets and operations.
Hiring, Staffing & Performance Planning
- Support recruitment and hiring for technician and site-level roles by partnering with HR and Operations leadership.
- Participate in interviews, provide hiring recommendations, and support onboarding and field training plans.
- Plan district coverage for PTO, vacancies, and high-need locations to maintain continuity and standards.
Reporting, Metrics & Cross-Functional Partnership
- Provide consistent reporting on district performance, site conditions, vendor activity, recurring issues, staffing needs, and operational risks.
- Track recurring maintenance issues and implement process improvements to reduce downtime and costs.
- Partner with leadership, finance/accounting (as needed), and cross-functional teams to ensure vendor billing accuracy, service completion, and documentation.
Qualifications & Skills
- 3+ years experience in property operations, facilities, maintenance leadership, multi-site operations, or self-storage operations
- Demonstrated leadership ability: coaching, accountability, team development, conflict resolution, and performance management
- Strong vendor management capabilities: scoping, scheduling, quality control, service follow-up, and cost awareness
- Excellent communication skills with ability to lead professional conversations with employees, vendors, and leadership
- Highly organized with the ability to prioritize across multiple sites and competing operational needs
- Comfortable with technology and reporting systems (work orders, inspections/audits, documentation tools)
- Valid driver's license with acceptable driving record; ability to travel frequently
Success Measures (What "Great" Looks Like)
- District sites consistently meet standards for readiness, cleanliness, safety, and compliance
- Vendor work is completed on-time, on-budget, and to quality expectations with reduced repeat issues
- Technician/team performance improves through coaching, training, and consistent accountability
- Issues are identified early, escalated appropriately, and resolved with documented follow-through
- District maintains strong operational continuity through effective staffing, planning, and leadership presence
Work Environment & Physical Requirements
- Field-based role with frequent travel, driving, and on-site inspections
- Ability to lift/move materials, climb ladders, bend, kneel, and work indoors/outdoors as needed