District Manager - CA

Qualifications

• 4+ years of multi‑unit operations experience in one or more of the following: retail, restaurant, hotel, leasing, rental, or other customer‑service operation with responsibility for operating 10+ stores.
• An integrity‑focused individual with excellent leadership, interpersonal, communication, and problem‑solving skills.
• Bachelor’s degree preferred.
• Leadership.
• Passion for hiring, developing, and retaining top talent to deliver legendary customer experiences.
• Solicits customer feedback and follows up on customer service issues.
• Partner effectively with team members and other leaders to achieve goals and successfully implement business initiatives.
• Serve as a resource to provide expertise on various operational and customer‑related items.
• Grow a portfolio of successful stores by learning the market and developing and executing district‑level strategies to achieve goals specific to each store’s unique strengths and opportunities.

Responsibilities

• Management of rental rates, discounts, Customer Protection Plan, and other income sources.
• Watch controllable expenses to provide the highest R.O.I. for each store.
• Perform semi‑annual audits and facility checklists, submit findings to the division office, and ensure follow‑up on any necessary action.
• Utilize management information tools and analyze financial reports / P&L; address trends and issues in district performance.
• Access external resources to support district‑wide operations and to execute district and regional initiatives such as human resources, revenue management, procurement, finance, and marketing.

Screening Questions

1. How would you describe your management style?
2. What do you enjoy most about being a District Manager?
3. Please give an example of how you handled a situation that involved someone who was struggling.
4. Please give an example of how you developed someone and what that looked like from start to finish.
5. How have you used the P&L or other metrics to help your teams be successful?

Interview Steps

1. Recruiter Phone Screen (15–30 minutes).
2. Division Vice President Interview (Microsoft Teams, 30 minutes).
3. Sr District Manager Interview (Microsoft Teams, 30 minutes).
4. Employee Experience Manager Interview (Microsoft Teams, 30 Minutes).
5. Division Learning Manager Interview (Microsoft Teams, 30 Minutes).
6. Market Assessment + Behavioral Assessments.
7. Peer Division Vice President Interview (Microsoft Teams, 30 Minutes).
8. SVP Operations Interview (Microsoft Teams, 45 Minutes).