The Dispensary General Manager is the key leadership position overseeing all elements of the dispensary operations. They have ultimate accountability for ensuring successful day-to-day operations delivering an exceptional experience for both guests and employees.
Authority and supervision:
- Directly reports to the Director of Retail
- Works in conjunction with Manager of Operations
- Responsible and accountable for all daily operations
- Supervises Assistant GM, shiftleads, captains, inventory staff and RSA's
Duties and responsibilities:
- Follow Redi's policies and procedures for the daily operations and fully comply with state marijuana regulations
- Train, guide, and coach the dispensary teams to ensure operational compliance
- Responsible for scrutinizing the daily operations of the dispensary, continuously looking for inefficiencies and identifying improvements
- Responsible for working with all levels of the team to identify and cultivate future talent within the dispensary
- Responsible for leading dispensary team to achieve company set goals through motivation and employee buy-in
- Manages the recruitment, selection and onboarding process
- Coaches, counsels and applies disciplinary action when necessary
- Responsible for the performance management of the dispensary team
- Analyze product sales patterns and customer trends
- Leads the team to ensure adequate staffing to support the business needs and deliver a best in class retail experience
- Is an active presence on the sales floor partnering with the team and the customers to understand areas of success and opportunity
- Responsible for ensuring a timely turnaround when responding to customers requesting product, training, and general information
Bachelor degree or equivalent work experience preferred
Qualifications and skills:
- Bachelor degree or equivalent work experience preferred
- Ability to work well under pressure and meet deadlines
- Proven ability to lead a large and complex team
- Significant experience in retail business, management and/orhuman resources
- Excellent leadership, interpersonal, follow-up, follow-through and multi tasking skills
- Very organized and detail oriented
- Ability to be flexible with varying work hours based on business needs
- Passionate about the importance of cannabis
PHYSICAL REQUIREMENTS
- Constantly perform desk-based computer tasks
- Frequently sitting and standing
- Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 30 pounds
- An environment with moderate to loud noise level