Required Skills & Experience
-3+ years of experience supervising people in a Dispatch Center, Help Desk, Support Center, or Technical Support Desk
-Experience managing a team of 10-20 people
-Experience in Change Management
-Experience in Process Improvement
-Experience Triaging customer issues
-Omnichannel Experience (Email, Voice, Chatbot, etc.)
Nice to Have Skills & Experience
-Retail grocery experience
-Experience with Dispatch of Maintenance staff
Job Description
A retail employer in the Cincinnati area is seeking a 2nd shift Dispatch Supervisor for their facilities dispatch team. Reporting directly to the Operations Manager, this resource will lead a team of 10-20 dispatchers for IoT refrigeration maintenance. Responsibilities include:
- Supervising, managing, and directing the activities of Facilities Management Support Resources.
- Working with Customer to provide Deliverables as outlined herein during the Term.
- Understanding, adhering to, and supporting adherence to Customer Facilities Management monitoring and support standards and applicable policies and procedures, as provided in writing by Customer.
- Gain knowledge of Customer’s Facilities Management policies, procedures, tools, and systems and apply it to the supervision and training of the FM Team.
- Coordinate Services with Customer’s personnel.
- Communicate and escalate issues as in a timely manner.
- Ensure the Services satisfy Customer’s business needs by aligning to the specifications of this Statement of Work.
Dispatch Supervisor in Cincinnati at Insight Global
This position is listed as full time and onsite. It was posted 3 days ago.