Dispatch Specialist

3 month contract, onsite in Phoenix

• Provides phone and chat support to field technicians in need of assistance with work order modifications and customer account requests.
• Resolves various types of ticket and email requests and inquiries from the Technical Care Center and Virtual Call Centers.
• Monitors technician's routes in order to have an ongoing understanding of availability for work orders.

Qualifications

• High School Degree required.
• 2 years or more prior experience in Dispatch, Field Technician or Workforce Management (WFM) role preferred.
• Less than one-year prior customer service experience required.
• Excellent verbal and written communication.
• Strong data-entry ability (alpha/numeric).
• Must be able to navigate the internet and be comfortable using various computer programs.
• Ability to work in a fast-paced, demanding environment and with good time management.
• Understanding of Outlook and GPS.
• Understanding of ServiceNow and ACSR

HireRising

We're an IT staffing and consulting firm that connects high-caliber technology professionals with innovative organizations across the U.S. and nearshore markets, with new ventures into Finance & Accounting. We specialize in contract, contract-to-hire, direct hire, and nearshore solutions, helping clients build strong technical teams while supporting candidates in finding roles that align with their skills, goals, and lifestyle.

Our Mission

Our mission is to elevate people and organizations by building long-term, trust-based relationships. We take a people-first approach to recruiting, focusing on integrity, transparency, and clear communication at every stage of the hiring process.

Candidate Experience

We invest the time to understand your technical background, career goals, and what you value in a work environment, so we can present opportunities that truly fit. As a candidate, you can expect honest feedback, realistic expectations, and a recruiting partner who actively advocates for you with our clients.

Let’s Stay Connected

If this role isn’t a perfect match, we still encourage you to connect with us. New opportunities open frequently, and we’re always interested in building relationships with talented IT professionals for both current and future roles.