Service Coordinator / DispatcherLocation: Garland, TXCompany: AAdvantage Laundry SystemsAAdvantage Laundry Systems is a leading distributor of commercial laundry equipment, proudly serving a wide range of industries including hospitality, healthcare, laundromats, and multi-housing. With decades of experience, we are known for our top-tier equipment, responsive service, and reliable support. We are currently seeking a dependable and customer-focused Service Coordinator/Dispatcher to join our team in our Garland, TX office.Position OverviewAs a Service Coordinator/Dispatcher, you will be the front line of our service department—handling customer service requests, scheduling technicians, and ensuring smooth communication between our customers and service team.Key ResponsibilitiesAnswer inbound phone calls and respond to emails from customers requesting service on commercial laundry equipmentAccurately enter service requests into our dispatching systemCoordinate and schedule service calls for assigned field techniciansCommunicate with customers regarding service status, technician arrival times, and follow-up needsTroubleshoot basic service issues and provide support or escalation as neededMonitor technician workloads and adjust scheduling to optimize efficiencyEnsure all service tickets are completed accurately and closed in a timely mannerQualificationsPrevious experience in a dispatcher, coordinator, or customer service role (preferred in service/repair industry)Strong organizational skills and attention to detailExcellent communication and problem-solving abilitiesComfortable with multitasking in a fast-paced office environmentExperience with Salesforce or Microsoft Business Central (a plus)Positive attitude and a commitment to great customer serviceWhat We OfferFull-time, on-site position in Garland, TXCompetitive pay based on experienceHealth, dental, and vision insurance401(k) with company matchPaid time off and holidaysGrowth opportunities in a stable and growing companyApply today to become a key part of a team that keeps businesses running and customers satisfied.
AAdvantage Laundry Systems is an Equal Opportunity Employer.