Disconnect Resolution Specialist Pt

Disconnect Resolution Specialist PTDisconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities.

Your efforts will foster client relations as their accounts remain active and in good-standing.Responsibilities:Coordinate with utility providers, collection agencies and team members to research disconnected accountsScan disconnect notices and link them to the appropriate account in the Conservice databasePrioritize urgent disconnect notices and resolve them quicklyMake payments to restore utility servicesMedium phone usage-up to 30-50% of work day making outbound calls to providers.Qualifications:Attention to detailSelf motivated to find the "why" behind the problem and resolve the issueAble to effectively manage time and prioritize workloadClear and professional written and verbal communicationAble to develop collaborative relationships with team membersSelf-motivated to produce quality workEducation & Experience:High school diploma or equivalent