Disability Insurance Customer Service Representative

To support a growing team, the full-time remote Disability Insurance Customer Service Representative will manage inbound customer service inquiries, provide empathetic assistance to policyholders, and ensure adherence to established guidelines and procedures. Key Responsibilities Provide exceptional customer service in a phone support role Empathetically assist policyholders with individualized policy inquiries Complete document processing and update customer information accurately Required Qualifications High School education/GED with at least one year of customer service experience Proficient in Microsoft Office products Preferred background in insurance or medical fields Understanding of medical terminology and disability insurance is highly preferred Exceptional written and verbal communication skills