Disability Customer Advocate

To support a dedicated customer service team, the full-time Disability Customer Advocate will manage escalated claim inquiries and concerns, conduct root cause analyses, and collaborate with cross-functional teams to enhance the customer experience in a virtual environment. Key Responsibilities Conduct root cause analyses and collaborate with internal stakeholders to enhance the customer experience Manage escalations from various channels while maintaining professionalism and integrity Track and report on escalation outcomes, trends, and key themes to leadership Required Qualifications 3+ years of disability and/or leave management experience, including STD, LTD, and Absence Management Experience handling escalated customer concerns and complex claim issues Strong investigative and analytical skills Ability to manage competing priorities in a fast-paced environment Demonstrated critical thinking skills in analysis and strategic planning