Responsible for managing customer-initiated claim escalations and inquiries, the full-time Disability Customer Advocate will work remotely to ensure high levels of customer satisfaction while identifying trends and enhancing service processes. Key Responsibilities Perform root cause analysis and collaborate with internal partners to enhance customer service satisfaction Investigate and resolve customer concerns while maintaining objectivity and integrity Handle escalations from various teams and maintain data integrity of the DCA database Required Qualifications High school diploma 2+ years of experience in Disability claims management and knowledge of Employee Benefit programs Knowledge of all Disability product lines (STD, LTD, FMLA, statutory claims) Strong understanding of current processes and technology supporting Disability Customers Basic knowledge of Microsoft tools (Excel, Project, PowerPoint)
Disability Customer Advocate in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.