Supporting assigned clients in managing disability benefit workflows, the full-time remote Disability Benefits Client Liaison will resolve inquiries, conduct root cause analysis, and collaborate with cross-functional teams to ensure effective issue resolution. Key responsibilities Communicates custom workflows to the operations team and acts as an intermediary for escalations related to service issues Researches and addresses questions from assigned clients' custom inboxes and provides ad hoc training as needed Partners with the Implementation Manager to ensure operational knowledge is effectively communicated prior to client go-live dates Required qualifications Bachelor's degree or equivalent combination of education and work experience Minimum of five years' experience in long-term disability administration and support At least three years in a key client-support role Experience managing or handling Disability or Leave claims operationally Experience working with mid to national size clients' disability/leave programs in a client-facing position