Disability Benefits Client Liaison

Supporting assigned clients in a fully remote capacity, the full-time Disability Benefits Client Liaison will manage disability benefit workflows, resolve client inquiries, and collaborate with cross-functional teams to ensure effective issue resolution. Key responsibilities Communicates custom workflows to the operations team and acts as an intermediary for client escalations Researches and addresses inquiries received in the assigned client's custom inbox Partners with the Implementation Manager to ensure operational knowledge is effectively communicated prior to client go-live dates Required qualifications Bachelor's degree or equivalent combination of education and work experience Minimum of five years' experience in long-term disability administration and support At least three years' experience in a key client-support role Experience managing Disability or Leave claims in a client-facing capacity Familiarity with mid to national size client's disability/leave programs