Sun Life U.S. embraces a hybrid work model balancing in-office collaboration with virtual work. Our team members are expected to be present in the office at least 2 days per week.
The Director, Workforce and BPO Management provides strategic leadership for workforce management, analytics, and external BPO partnerships supporting Dental Customer Service operations. You’ll guide forecasting, governance, dashboards, and vendor relationships to optimize service and costs.
#J-18808-LjbffrDirector, Workforce & BPO Strategy in wellesley at Unknown Company
This position is listed as full time and hybrid.