Director, TXST One Stop

Posting Number: Posting/Functional Title:

Director, TXST One Stop

Dir, One Stop

San Marcos

TXST One Stop

Open Recruiting

Full-Time

Permanent

Commensurate with experience

Exempt

• Bachelor’s degree or equivalent combination of training and experience
• Managerial experience
• Supervisory experience
• Higher education experience

• Two years of managerial experience and strong managerial skills
• Two years of supervisory experience and excellent supervisory skills
• Excellent customer service skills
• Ability to easily adapt and learn quickly
• Demonstrated initiative
• Proven problem-solving and critical thinking skills
• Highly proficient written and verbal communicator
• Exceptional interpersonal and public speaking skills
• Proven ability to work independently and as a team
• Strong organizational skills
• Proficient with PC, student information systems, and customer relationship management systems

The TXST One Stop works with the offices of Admissions, Financial Aid and Scholarships, Student Business Services, and University Registrar to assist students and their families with navigating the admissions, financial aid, and payment processes.

The Director, reporting to the Associate Vice President for TXST Global Operations, will manage the day-to-day One Stop operations. The position assesses the performance of direct reports via quality assurance measures, assesses overall customer service metrics, and directs operational changes to ensure the delivery of excellent service. The Director also works with home office department heads to facilitate seamless collaborations. The position will make sure their team is closely working with students to help them understand everything from the application process to paying their semester bill. The position is important to the overall Enrollment Plan in effectively facilitating students’ decisions to attend Texas State and then persist with their enrollment to graduation. Excellent communication skills and customer service are essential to this position. Also essential to this role is the ability to critically analyze processes and provide recommendations to improve them (thus, improving the student journey), as well as the ability to navigate resources, policies, and procedures across multiple on-campus departments.

Job Duties

• Manage day-to-day One Stop operations
• Develop, refine, and drive the meeting of key performance indictors
• Regularly assess customer service and performance data to anticipate and proactively address student needs
• Work collaboratively with home office department heads to ensure One Stop operations are effectively addressing related student and parent needs
• Develop and help train direct reports to ensure their success
• Assess direct reports and provide feedback to facilitate their success and that of students
• Establish, monitor, and drive needed changes to assessment metrics (i.e., staff performance, customer satisfaction, etc.)
• Manage effectively and efficiently escalations from staff
• Establish, assess, and manage needed improvements to technology to meet the One Stop mission
• Oversee the development and maintenance of office policies and procedures
• Assess potential enrollment barriers related to business processes and provide home office department heads with input on how these barriers might be addressed
• Navigate confidential student information across multiple systemsPerform other duties as assigned

08/26/2026

Yes

Monday, Tuesday, Wednesday, Thursday, Friday

8:00AM

5:00PM

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.
Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:
Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.
At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today.

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