Director, Technology Services

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Association Management Center (AMC) is a trusted partner to more than23 leading health and science associations and professional societies.Our talented team of more than 150 professionals provides theday-to-day operational management our clients need to achieve theirbusiness goals. We are proud to support our clients in the impactfulwork they do and to create a workplace in which all are welcomed andcelebrated for the diverse skills, experiences, and backgrounds theybring. At AMC, you’ll join a dynamic team of collaborative,innovative, and supportive professionals and have the opportunity to\"Achieve What You Believe.\"

About the Role

The Director, Technology Services (IT) , providesleadership, direction, and accountability for AMC’s IT operations,engineering, cybersecurity, infrastructure, service delivery, and ITvendor portfolio. This role is responsible for ensuring secure,reliable and scalable technology services that support AMC’s businessoperations and client needs.

The Director leads a team of senior technical and operationalleaders, setting priorities, managing risk, allocating resources, anddriving continuous improvement across the technology portfolio.

Responsibilities:

Technology Operations & Service Delivery Leadership

• Provide leadership and accountability for AMC’s IT operations,help desk performance, and IT service management practices.


• Ensure infrastructure performance, reliability, businesscontinuity, and disaster recovery needs are appropriatelyprioritized, resourced, documented, and reviewed.


• Establish documentation and governance standards acrossinfrastructure, security, architecture, and operations whilemonitoring technology performance and leading continuous improvement initiatives.

Engineering and Technical Leadership

• Provide strategic direction and executive sponsorship fortechnology architecture, SaaS integration, workflow automation, dataarchitecture, and modernization planning.


• Ensure engineering standards and technical roadmaps are alignedwith business needs, cybersecurity requirements, operationalreadiness, and product delivery priorities.


• Identify and prioritize modernization initiatives, automationopportunities, and emerging technologies.

Cybersecurity & Risk Management

• Oversee cybersecurity operations, vulnerability management,incident response readiness, remediation planning, and securitytooling strategy.


• Translate external assessments and recommendations into actionable plans.


• Sponsor the selection and governance of security technologiesensuring implementation by the appropriate technical owners.


• Partner with internal and external stakeholders to mitigatetechnology risks and ensure compliance with security requirements.

Financial and Vendor Management

• Own the Technology Services (IT) budget, including capitalexpenditures, operating expenses, licensing, contracts, and staffing.


• Recommend technology investments aligned with business priorities.


• Provide portfolio-level leadership for AMC’s IT vendor landscapeacross infrastructure, cloud, cybersecurity, telephony, endpoint,and productivity platforms.


• Maintain visibility into IT licensing, subscriptions, hardwareleases, and vendor spend.


• Support long-term planning for infrastructure modernization,technical debt reduction, cybersecurity maturity, and vendor cost management.

Cross-Functional Collaboration

• Partner with IT team and client leaders to align technologypriorities, engineering capacity, infrastructure readiness, andsecurity requirements with product delivery.


• Serve as a trusted advisor across AMC on technology strategy,operational resilience, cybersecurity, and technology investments.

Managerial Responsibilities

• Directly lead a team of senior functional leaders acrossengineering, service delivery, data, and vendor and configurationmanagement, navigating a matrixed structure that includesdotted-line technical leadership from the Senior Technical Architect.

Experience and Skills

• Bachelor’s degree in computer science, information systems,engineering, business, or related field


• 10+ years of progressive IT leadership experience


• 5+ years of experience managing teams, senior professionals, ormatrixed technical functions


• Demonstrated ability to lead through functional experts ratherthan personally performing all technical work


• Experience overseeing several of the following: technologyoperations, infrastructure, cybersecurity, vendor management, andservice delivery


• Strong budgeting, strategic planning and people leadership skills


• Ability to communicate technical concepts effectively to executiveleadership and non-technical audiences

Preferred Qualifications

• Experience in client-services, managed services, multi-tenant,association management, consulting, nonprofit, or higher education


• Experience leading or sponsoring cybersecurity, infrastructuremodernization, digital transformation, or cloud initiatives


• ITIL, CISSP, CISM, Azure Security Engineer, AWS or similar credentials

Travel and Physical Requirements

• Minimal travel, primarily within the Chicago area for on-site AMCneeds, vendor meetings, or client-related activity.


• This role is primarily desk-based and involves extended computeruse, including typing, data review, and virtual communication.Occasional light lifting may be required. AMC provides reasonableaccommodation to support employees in performing the essentialfunctions of the role.

Why You’ll Love It Here

AMC was founded on the core values of Caring, Mutual Trust, Respectand Integrity. Employees will enjoy being part of a collaborative andwelcoming team. Our wide range of benefit offerings include:

• Generous paid time off (20+ days!)


• Customizable total rewards package - select from our medical,vision and dental options, along with life insurance and an EmployeeAssistance Program


• Financial wellness benefits including 401(k), FSA & HSA,employer-paid life and AD&D insurance; paid leave &disability programs.


• Professional development, tuition & certification assistance;internal advancement opportunities.


• Commitment to Diversity, Equity, Inclusion and Belonging.

Compensation

• $165K-$185K annually. Within the range, individual pay isdetermined by relevant factors, including job-related skills,experience, market data, work location, and education or training.

Location

• This is a hybrid role in Schaumburg, IL. Employees who residewithin 50 miles of the office are expected to work onsite one dayper month. At times, there may be circumstances that requireadditional visits to the office.


• Out-of-state candidates may be considered for a remoteopportunity, depending on the state in which they reside.


• Applicants must be located and authorized to work in the US on afull-time basis now and in the future. We are not able to sponsorcandidates requiring work authorization.

Association Management Center is an equal opportunityemployer. We are committed to building a diverse team inwhich all employees are welcomed, valued and respected for theirindividual strengths, perspectives, and contributions.

Disclaimer The statements herein are intended todescribe the general nature and level of work being performed by theemployee in this position. They are not intended to be construed as anexhaustive list of all responsibilities, duties, and skills requiredof a person in this position.