DrFirst is seeking a Director, Support Delivery, a senior technical leader embedded with the Product organization to guide escalation, triage, and the development of expert technical support specialists.
The role emphasizes diagnosing the hardest cases, transferring expertise to the team, and shaping a scalable escalation framework while partnering with Product and Engineering to drive product-informed resolutions. Remote-first environment with executive visibility.
#J-18808-LjbffrDirector, Technical Support Escalation & Talent in Remote at Unknown Company
This position is listed as full time and able to be worked remotely.