Director, Student Services & Program Operations (4579U) - Fung Institute

Director of Student Services and Program Operations

Job ID 87186. Location: Main Campus-Berkeley. Status: Open until filled.

Responsibilities

Student Services and Program Operations

• Manages student services and operational functions for the Fung Institute, including but not limited to: online programs, visiting students, special programming, professional and executive education, graduate and undergraduate programs.
• Provides leadership and professional expertise in student services, student affairs, operations, and events. These include but are not limited to: student advising, recruitment, academic planning, course enrollment, academic operations, the PDST financial aid process, course and classroom scheduling, instructor hiring, enrollment management and admissions, classroom and instructional support, events planning and execution, communications, and related administrative functions (e.g., purchasing and related financial verification under the guidance of the Director of Finance and Administration, office tasks, on‑site building staffing). Other events and activities include but are not limited to: student orientation, yield events, bootcamp, leadership comp exam, and graduation reception.
• Works with team leaders, managers and departments to ensure departmental deadlines and goals are met.
• Collaborates with leadership and Fung team to set organization‑wide goals to improve internal operational processes.
• Oversees and manages key program components: Disabled Students' Program (DSP) related activities and accommodations, special programs, and conference and travel grants.
• Maintains strong communication and goal alignment across programs by working closely with Institute leadership and leadership of teams, internal and external to the University.
• Responsible for conceptualizing, developing, implementing, assessing and managing student support service models that promote access, opportunity, inclusion, climate, and students' success.
• Uses new technology and social media to create innovative programming and services.
• Evaluates the effectiveness of the student services, student affairs, and program operations functions, including oversight and analysis of constituent surveys, including student/ learner entry and exit surveys. Makes changes to the program to provide better service to organizational management, faculty, students, and other key stakeholders.
• Maintains strong communication with the University and COE constituents. Works closely with departments' Graduate Student Affairs Officers on program policy issues, processes, and complex student issues.
• Convenes and leads regular GSAO meetings.
• Coordinates admissions and financial aid process with key stakeholders (e.g., each COE department, program owners, department and Institute leadership, etc.).
• Oversees student services communications, drafting and reviewing as needed.
• Coordinates and oversees updates to the student services web pages.
• Other duties as assigned.

Supervision & Staff Management

• Leads and manages a student services and program operations team of full‑time staff who, in turn, manage student employees.
• Communicates regularly with staff to ensure implementation of team initiatives and projects.
• Trains staff on new and established policies and procedures. Ensures effective training and balanced workloads, reallocates responsibilities and tasks as needed.
• Provides direction to professional student services, student affairs, and program operations staff on the more complex issues encountered.
• Works effectively with people from diverse cultures on such issues as performance management, organizational changes, workplace climate, and other related issues.
• Makes decisions on performance, hiring decisions, and other human resources‑related issues.
• In coordination with Institute leadership and peer directors, the Director ensures the students' services and operations team contributes effectively to the general administrative and programmatic needs of the Institute, beyond their core functional areas, as appropriate.

Financial Management and Budgeting

• Plans and forecasts, with the Director of Finance and Administration, the student services, student affairs, and program operations budgets for the organization. These budgets include but are not limited to: PDST return to aid funds, advising and recruitment programs, orientation, visit day, and student ambassador events.
• Decides which resources will be committed to goals and objectives and how they will be allocated.
• Other duties as assigned.

Other duties and special projects as assigned. Professional development.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training.
• Knowledge of advising and counseling techniques.
• Knowledge of common computer application programs and ability to gain knowledge of University and departmental principles and procedures involved in risk assessment and evaluating risks as to likelihood and consequences.
• Skills in monitoring / assessing people, processes or services, to make improvements.
• Skills in project management, social perceptiveness to be aware of others' reactions and understanding why they react as they do.
• Ability in problem identification and reasoning.
• Ability to develop original ideas to solve problems using persuasion and leadership.

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

The budgeted salary or hourly range that the University reasonably expects to pay for this position is $74,700 to $125,000 yearly ($6,225 to $10,416.67 monthly); the full salary range for this title (STDT SVC SUPV 2) is $74,700 to $132,900 yearly. This is a 100% FTE career position eligible for full benefits. This position is FLSA Exempt and paid monthly.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Misconduct Disclosure

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

\"Misconduct\" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy

UC Anti-Discrimination Policy

Abusive Conduct in the Workplace

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.