The Director, Strategic Customer Experience (CX) Designer at Unum is responsible for understanding key pain points for stakeholder personas and helping the Value Stream Owner to craft a North Star experience based on customer insight and CX frameworks. This campus-based role partners with the Core Team to prioritize MVPs and quick wins.
Remote and field-based colleagues may apply; you will lead design discoveries, map journeys, analyze friction, and translate insights into measurable CX
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