Director, Strategic Customer Portfolio Management

• Own full P&L accountability for assigned large-load customer portfolios, including revenue, costs, capital deployment, profitability, and long-term value creation.
• Drive financial performance by optimizing contract economics, execution efficiency, and customer outcomes.
• Serve as the primary executive contact for assigned customers throughout the entire contract lifecycle.
• Translate contractual obligations into coordinated execution plans across internal teams.
• Lead the end-to-end execution of customer commitments across construction, engineering, operations, finance, billing, and support functions.
• Lead and develop a team of business analysts, project managers, and customer origination professionals.

Requirements

• Bachelor's degree in Business, Engineering, Finance, Energy Management, or a related field.
• 8+ years of experience in utility, energy, industrial, infrastructure, commercial operations, portfolio management, account management, or related leadership roles.
• Demonstrated success leading customer portfolios, programs, or contracts with direct responsibility for financial and operational performance.
• Experience owning or influencing P&L outcomes, business case economics, budgeting, profitability, and capital investment decisions.
• Strong understanding of utility contracts, large-load customer requirements, infrastructure delivery, and regulatory considerations.
• Proven ability to lead cross-functional teams and influence outcomes in complex, matrixed environments.
• Strong customer-facing leadership experience managing senior-level stakeholder relationships.
• Exceptional communication, negotiation, problem-solving, and decision-making skills.
• Ability to balance competing priorities while managing risk, customer commitments, and business objectives.

Core Competencies

Demonstrates expertise in P&L accountability, financial performance optimization, and customer relationship management within the utility and energy sectors. Proven ability to lead cross-functional teams and execute complex contract obligations while balancing competing priorities.

Highest-signal resume keywords

• P&L Accountability
• Financial Performance Optimization
• Customer Relationship Management
• Cross-Functional Team Leadership
• Utility Contract Management

ATS Optimization Keywords

Hard Skills

• Portfolio Management
• Budgeting
• Capital Investment Decisionsi>
• Contract Economics
• Operational Performance

Soft Skills

• Communication
• Negotiation
• Problem-Solving
• Decision-Making
• Stakeholder Management

Industry Keywords

• Utility
• Energy Management
• Infrastructure Delivery
• Commercial Operations
• Large-Load Customer Requirements