Director, Strategic Accounts - Health Systems

Overview

Do you have 5–10 years of experience in sales, account management, or customer success within the healthcare industry? If you are passionate about building deep strategic relationships that drive measurable impact, we invite you to join SOPHiA GENETICS as Director, Strategic Accounts – Health Systems for North America.

Responsibilities

• Build and maintain long‑term relationships with key decision‑makers at large, strategic healthcare systems.
• Develop comprehensive account plans with clear goals and strategies to maximize revenue potential.
• Act as a trusted advisor, providing expert insights on how SOPHiA GENETICS solutions help customers achieve their desired outcomes.
• Identify and drive new business opportunities within assigned accounts, leading contract negotiations to mutually beneficial outcomes.
• Own regular customer business reviews and champion a seamless cross‑functional customer experience.
• Develop KOL relationships and leverage their expertise to build brand awareness and support organizational goals.

Requirements

• 5–10 years of experience in sales, account management, or customer success, primarily in the healthcare industry.
• Bachelor’s degree or equivalent required; Master’s or PhD a plus.
• Strong skills in strategic planning, verbal and written communication, and project management.
• A deep understanding of complex product positioning and the ability to tailor solutions to meet client needs.
• Experience with CRM utilisation and reporting.
• A proactive, analytical self‑starter who thrives in a cross‑functional, deadline‑driven environment.

Benefits

Our benefits package is comprehensive and varies by location in line with local standards and laws. An overview for the U.S. includes: outstanding medical, dental & vision coverage with 90 % employer contribution; company‑matched 401(k) at 4 %; company‑paid short and long‑term disability insurance; FSA commuter benefits; 20 days PTO (increasing to 25 with tenure); 5 days sick leave; 14 public holidays; and free employee assistance program.

Location & Compensation

Location: Boston (3 × week onsite)

Contract: Permanent

Start Date: ASAP

Pay Range: $112,000 – $204,000 (MA)