locationsTexas, USAIllinois, USAtime typeFull timeposted onPosted 5 Days Agojob requisition idJR Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.SummaryThe Director, Solutions Consulting, US Central leads the Solutions Consulting function for the central region of the company’s enterprise accounts. This role sits at the intersection of executive customer engagement, AI-first CX solution strategy, and senior field leadership.This is a leadership role for an individual who thrives in complex environments, partners deeply with sales and executive stakeholders, and shapes winning customer technology strategies. The Director ensures that AI is foundational to how customer experience solutions are designed, positioned, and delivered—while developing senior Solutions Consulting talent capable of operating at the highest levels of customer and business complexity.For the right leader, this role offers the opportunity to influence enterprise CX strategy, drive meaningful AI-led outcomes for enterprise customers, and help define the future of Solutions Consulting at scale.Key ResponsibilitiesThe primary responsibilities for this role include, but are not limited to, the following:Lead, coach, and develop a team of senior Solutions Consulting managers and consultants aligned to enterprise accounts across the central region of the USEstablish and reinforce an AI-first operating model, ensuring AI capabilities are central to solution design, customer conversations, and multi-year account strategiesPartner with Enterprise Sales leadership to define and execute account strategies focused on CX transformation, expansion, and value realizationEnsure Solutions Consulting teams consistently articulate AI-first CX outcomes in a way that resonates with executive and board-level stakeholdersAct as an executive escalation point for complex solution decisions involving AI, data, integrations, security, and enterprise architectureGuide the design of scalable, future-proof CX architectures that embed AI across customer journeys, workforce engagement, analytics, and automationBuild trusted advisor relationships with customer executives, serving as a thought leader on CX transformation and responsible AI adoptionDrive cross-functional alignment with Product, AI, Professional Services, Customer Success, and Partners to deliver cohesive, high-impact solutionsInfluence internal product and investment priorities by surfacing enterprise account insights related to AI adoption and customer experience innovationEnsure consistent solution quality, architectural integrity, and risk management across enterprise pursuitsEstablish clear success metrics and continuously improve win rates, deal quality, and long-term account growth outcomesFoster a culture of continuous improvement, leveraging AI tools and insights to improve productivity, decision-making, and solution excellenceMinimum Requirements8+ years of experience in enterprise technology pre-sales, solutions consulting, or a closely related field2+ years of experience leading senior-level Solutions Consulting or Sales Engineering teamsProven success supporting large, complex enterprise customers with multi-year transformation initiativesDemonstrated ability to engage credibly with C-level executives on CX strategy, AI adoption, and business outcomesStrong understanding of AI-enabled CX platforms, cloud architectures, analytics, and automation technologiesExperience embedding AI into enterprise solution design rather than positioning it as a standalone capabilityExceptional leadership, coaching, and talent-development skills for senior, high-impact teamsStrong partnership mindset with sales leadership and the ability to influence complex account strategiesExcellent communication skills with the ability to synthesize technical complexity into clear executive narrativesAbility to operate effectively in ambiguous, highly complex, and politically nuanced environmentsDesirable SkillsExperience supporting Fortune 500 or global enterprise accountsBackground in CX, SaaS, or AI-driven platform companiesFamiliarity with enterprise AI governance, data strategies, and responsible AI frameworksExperience influencing product strategy or roadmap decisions based on field insightCompensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.$169,300.00 - $297,700.00Benefits:Medical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsClick here to view a summary overview of our Benefits.Working at GenesysAI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.Recognized globally – Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.What Happens After You ApplyAfter you apply, here's what you can typically expect:Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.Stay ConnectedStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.Get notified about relevant opportunities.Be the one building what's next - where AI, experience and impact come together.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.About Genesys:Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit Accommodations:If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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