Mom’s Meals is seeking a Director of Shared Services for Call Centers to lead centralized support across Customer Care and Intake. You will optimize QA, technology enablement, analytics, and deployment readiness while driving scalable processes and superior customer experience.
The role requires 10+ years in call center operations with 5+ years in senior leadership, and a track record of cross-functional leadership and process standardization. Remote-friendly with travel to HQ as needed.
#J-18808-LjbffrDirector, Shared Services - Call Center Ops & AI in workfromhome at Unknown Company
- Typical pay
- $40,950–$61,740
For context, most customer service representatives earn between $40,950–$61,740 a year according to Bureau of Labor Statistics wage data. What this particular role pays is set by the employer — check the description above.
This position is listed as full time and able to be worked remotely.