Director, Scaled Customer Experience & Growth

Hi Marley is seeking a Director of Customer Experience & Scaled Success to architect scalable onboarding and adoption journeys, advocate programs, and community experiences. This leader will own the end-to-end customer engagement model, from deployment to habitual usage, with a focus on improving outcomes at scale.

The role emphasizes designing repeatable motions, reducing operational friction for Customer Success, and partnering with Product, Marketing, and Learning teams.