Director, Salesforce Engineering – Patient Services

Responsibilities

• Lead and develop a team of 6 professionals across multiple geographic locations
• Foster an inclusive, collaborative environment that encourages innovation and continuous improvement
• Provide clear direction, mentorship, and professional development opportunities for team members
• Conduct regular performance evaluations and provide constructive feedback
• Promote Sanofi's values of Teamwork, Courage, Respect, and Integrity within the team
• Demonstrate proficiency in Salesforce clouds (Health Cloud, Experience Cloud, Marketing Cloud, Service Cloud, Sales Cloud, Data Cloud)
• Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events
• Demonstrate working knowledge of integration technologies including IICS, AWS, Snowflake, and Python
• Stay current with emerging technologies and industry trends relevant to patient experience
• Collaborate with cross-functional teams to ensure successful delivery of product launches
• Establish and maintain strong relationships with peers, internal stakeholders, and external vendors
• Ensure alignment with Product Owners, Scrum Masters, Engineering, and Architecture teams
• Develop and implement launch strategies that prioritize patient needs and experience
• Monitor launch metrics and KPIs to measure success and identify areas for improvement
• Champion quality-focused approaches throughout the development lifecycle
• Implement left-shifting activities in the SDLC to identify and mitigate risks early
• Ensure adherence to Sanofi Patient Services standards and compliance requirements
• Maintain strict protocols for patient data safety, including PHI/PII protection and GDPR compliance
• Conduct regular audits and reviews to ensure ongoing compliance with regulatory requirements
• Stay informed about evolving healthcare regulations and their impact on patient services

Requirements

• Bachelor's degree required; advanced degree (MS, MBA) preferred
• 10+ years of total professional experience in digital patient support services role, of which at least 3 years must include leadership experience managing geographically dispersed technical teams
• Pharmaceutical or healthcare industry experience required — strong understanding of patient services operations in pharmaceutical or healthcare industry
• Proven experience with Salesforce Health Cloud
• Track record of successful product launches and technology deployments
• Deep understanding of healthcare data privacy regulations (HIPAA, GDPR)
• Experience with PHI/PII data handling and patient data safety protocols
• Ability to influence senior leadership and navigate complex stakeholder environments
• Advanced skills in Agile delivery, product collaboration, compliance, and digital strategy
• Fluent in English

ATS Optimization Keywords

Hard Skills

• Salesforce Health Cloud
• Veeva CRM
• Integration Technologies
• Agile Delivery
• Product Launch Strategies
• Patient Data Safety Protocols
• Performance Evaluation
• KPI Monitoring
• Continuous Improvement
• Regulatory Compliance

Soft Skills

• Mentorship
• Collaboration
• Influencing Senior Leadership
• Constructive Feedback
• Fostering Inclusivity