Director, Sales Operations - Technology

As Director of Sales Operations, you will lead the Deal Desk and play a critical role in improving how we execute, manage, and close business. This role is responsible for building the processes, documentation, governance, and operating discipline that enable our sales teams to move faster, reduce friction, and drive increased bookings each quarter. You will partner closely with Sales, Finance, Legal, Product, and Revenue Operations to identify barriers in the sales process, simplify how work gets done, and establish clear and scalable business processes. A key focus will be creating stronger Deal Desk capabilities, increasing process documentation and adoption, and using data and insights to continuously improve sales execution.

Responsibilities

• Lead the Deal Desk function, establishing clear ownership, governance, service levels, and escalation paths to support effective deal execution.
• Identify and implement business process improvements that reduce friction, accelerate deal velocity, and contribute to increased bookings each quarter.
• Build and maintain comprehensive documentation for critical sales processes, policies, approval workflows, and Deal Desk procedures.
• Establish clear standards and operating procedures that improve consistency and scalability across the sales organization.
• Partner with Sales leaders to identify recurring deal barriers and develop solutions that make it easier for sellers to execute and close business.
• Simplify and improve approval processes across pricing, discounting, contracting, exceptions, and other complex deal structures.
• Use Deal Desk and sales data to identify trends, bottlenecks, cycle‑time issues, and opportunities to improve conversion and bookings.
• Drive automation and process improvements across CRM, CPQ, and other sales systems to reduce manual work and increase seller productivity.
• Establish meaningful Deal Desk and operational KPIs, including turnaround time, deal velocity, approval cycle time, exception volume, and impact on bookings.
• Partner cross‑functionally with Sales, Finance, Legal, Product, and other stakeholders to ensure processes support both customer and business needs.
• Build a culture of continuous improvement focused on speed, clarity, accountability, and measurable business outcomes.
• Lead and develop Sales Operations professionals responsible for Deal Desk and supporting sales processes.

Skills

• Deal Desk Leadership: Strong experience leading Deal Desk operations, complex deal management, pricing and approval processes.
• Business Process Design: Demonstrated ability to assess, redesign, document, and implement scalable end‑to‑end business processes.
• Sales Execution: Strong understanding of the processes and operational levers that improve deal velocity, conversion, and bookings performance.
• Process Documentation & Governance: Ability to create clear policies, procedures, workflows, decision rights, and operating standards.
• Cross‑Functional Leadership: Proven ability to bring Sales, Finance, Legal, Product, and Operations together to solve complex business problems.
• Data & Insights: Ability to use operational and sales data to identify friction, prioritize improvements, and measure business impact.
• Sales Systems: Strong knowledge of CRM, CPQ, workflow automation, and related sales technologies.
• Change Leadership: Ability to move teams from inconsistent or manual processes to standardized, scalable ways of working.
• Executive Communication: Ability to communicate complex operational issues clearly and influence leaders across the organization.
• Results Orientation: Strong focus on translating operational improvements into measurable outcomes, including faster deal cycles, improved conversion, and increased bookings.

Compensation

Compensation: $165,400.00 - $295,600.00 USDThis role is eligible for Bonus. Compensation range listed is based on primary location of the position.Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to:

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

If making a difference matters to you, then you matter to us.Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.We’re innovators with impact.We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.You’ll make a real difference in the lives of millions of people.Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1billion.The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes.Today, nearly 70% of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems.Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential.With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

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