Director, Retail Operations-Omni

The Director of Retail Operations Strategy leads the implementation, training and continuous improvement of operational strategies, tools and technical initiatives across retail stores and omni operations. This role drives operational excellence by simplifying execution, improving productivity and enabling exceptional customer experiences across the store fleet. Serving as a strategic bridge between field teams and cross‑functional partners, the Director ensures stores can consistently execute brand priorities with speed, discipline and efficiency.

Key Responsibilities

• Develop and execute the store operations strategy in alignment with company objectives, brand priorities and business needs.
• Lead operational planning and execution for key initiatives, ensuring stores receive clear, streamlined and actionable direction.
• Implement, train and maintain the integrity of technical impact projects, including point‑of‑sale systems and other store‑facing tools.
• Drive adoption of new tools, technologies and operating models that improve store execution and enhance the customer experience.
• Partner with Store Leadership, Merchandising, Visual Merchandising, Asset Protection, HR, Finance, IT, Supply Chain and Marketing to support seamless store execution.
• Own operational communications, calendars, policies, procedures and governance to ensure alignment across the business.
• Analyze operational and financial performance to improve labour productivity, expense management and store efficiency.
• Lead workforce productivity initiatives, including labour optimisation, scheduling and operational standards.
• Anticipate operational challenges, identify root causes and proactively recommend practical solutions.
• Lead crisis management and business continuity planning for store operations.
• Build, develop and lead a high‑performing Store Operations team that fosters accountability, collaboration and continuous improvement.

Qualifications

• 8+ years progressive retail leadership experience in Store Operations, Field Leadership, Retail Strategy or a related function.
• Proven ability to lead enterprise‑wide operational initiatives across a multi‑unit retail organisation.
• Strong knowledge of retail systems, infrastructure, technology processes and system interfaces.
• Strong financial, analytical, planning, organisational and problem‑solving skills with the ability to translate data into action.
• Excellent communication, interpersonal, project management and change management skills.
• Demonstrated ability to lead cross‑functional partnerships, influence without direct authority and prioritise complex projects.
• Experience implementing operational technologies, productivity solutions and process improvements.
• Proficiency with Microsoft Office, including advanced Excel aptitude.
• Ability to manage multiple priorities with minimal supervision while consistently demonstrating diplomacy and poise.
• Strategic thinker with a bias for action.
• Customer‑obsessed decision maker.
• Operational excellence mindset with the ability to simplify complexity.
• Builds high‑performing teams and drives accountability.
• Influences effectively across functions and leads change with agility.
• Uses data to make decisions and continuously improve how work gets done.

Leadership Competencies

• Strategic thinker with a bias for action.
• Customer‑obsessed decision maker.
• Operational excellence mindset with the ability to simplify complexity.
• Builds high‑performing teams and drives accountability.
• Influences effectively across functions and leads change with agility.
• Uses data to make decisions and continuously improve how work gets done.

Benefits

• Medical, dental and vision insurance
• 401(k) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, colour, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy or any other legally recognised protected basis prohibited by applicable law.

Amdicans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at or