Spring Health is seeking a Senior Director-level leader to drive the AI-human care operations workflow. You will build and govern the AOP framework, manage a high-leverage team, and ensure the knowledge system supports AI and human operators across member and provider support journeys.
You will partner with Product, Clinical, and Care Ops to maintain current AOPs, reduce drift, and improve deflection metrics while reporting progress to senior leadership.
#J-18808-LjbffrDirector, Remote AI Process Excellence in workfromhome at Unknown Company
This position is listed as full time and onsite.