Director, Regional Success Architecture

Responsibilities

• Build, lead, and develop a world‑class team of Success Architects.
• Drive customer adoption and value realization.
• Manage key metrics, including customer satisfaction (CSAT) and productivity.
• Act as an escalation point for high‑severity customer issues.
• Ensure KPIs are met or exceeded across global Architect standards.
• Build meaningful and lasting relationships with key stakeholders.

Requirements

• 10+ years in consulting/professional services, customer success, or related customer‑facing roles.
• 5+ years at management level.
• Experience managing teams of 15+ individual contributors.
• Cloud/SaaS software experience.
• Understanding of regional business dynamics and cultural nuances.
• BA/BS Degree in a technical or business field.

Hard Skills

• Customer Satisfaction Management
• Metrics Management
• Team Development
• Escalation Management
• Performance Analysis

Soft Skills

• Relationship Building
• Stakeholder Engagement
• Cultural Awareness

Certifications & Qualifications

• BA/BS Degree