Director, Quality Improvement & Health Equity — Member Experience (Hybrid)

Baystate Health in Springfield, MA seeks a Director of Quality Improvement, Member Experience & Health Equity to lead enterprise strategies improving clinical quality, member experience, and health equity across Medicare, Medicaid and Commercial lines. The role includes governance, data-driven improvement, and collaboration with Baystate Health to connect plan quality with clinical delivery.

The position requires a Master’s degree and 7–10 years of healthcare leadership, with NCQA accreditation