Director, Property Operations

• Guide and oversee a team to achieve operational excellence within the department
• Implement organizational systems, programs, and policies to maintain company standards
• Manage financials and performance indicators, ensuring cost-effective resource management
• Facilitate procurement and maintain vendor relationships while ensuring licensing compliance
• Innovate processes to improve efficiency and profitability while maintaining quality control
• Evaluate assets for performance and marketability and advise on strategic asset management
• Lead field staff in delivering timely, quality service to residents
• Manage a team dedicated to exceptional customer service
• Ensure financial and operational targets are met
• Drive process improvement, staff development, and adherence to property maintenance best practices

Requirements

• High school diploma or GED required
• Bachelor’s Degree in Construction Management, Technology, Business Administration, Business Management and/or equivalent combination of education, experience, and training
• Minimum 5 years of experience in Residential Property Maintenance, Property Management, Residential Construction and/or related experience required
• Minimum 5 years in a supervisory or managerial role, overseeing multiple teams across different locations
• Valid driver’s license and satisfactory driving record required
• Knowledge of regional maintenance operations, asset lifecycle management, and operational controls
• Strong workforce planning and leadership capability
• Ability to align maintenance leadership to regional needs, build bench strength, and drive performance through accountability and leader development
• Ability to drive maintenance performance toward operational and financial objectives, including service quality, turn efficiency, and budgeted NOI
• Ability to build credibility and trust with regional and district leaders while reinforcing process discipline, operational standards, and accountability
• High level of adaptability and judgment in complex, multi-market challenges
• Solid understanding of occupational safety (OSHA) required
• HVAC certification preferred
• Proficiency in Microsoft Office (Word, Excel, Outlook) required
• Exceptional communication, time management, and problem-solving abilities
• Capacity to multitask, make informed decisions, and work collaboratively
• Attention to detail and ability to adapt to a dynamic environment
• Background check required

Core Competencies

Demonstrates expertise in Residential Property Maintenance and Management, with a strong focus on operational excellence, financial performance, and team leadership. Proficient in implementing organizational systems and driving process improvements to enhance service quality and efficiency.

Highest-signal resume keywords

• Residential Property Maintenance
• Team Leadership
• Financial Management
• Process Improvement
• Occupational Safety (OSHA)

ATS Optimization Keywords

Hard Skills

• Asset Lifecycle Management
• Operational Controls
• Workforce Planning
• Budgeted NOI
• HVAC Certification
• Microsoft Office (Word, Excel, Outlook)
• Service Quality
• Turn Efficiency
• Vendor Management
• Licensing Compliance

Soft Skills

• Exceptional Communication
• Time Management
• Problem-Solving
• Adaptability
• Collaboration

Certifications & Qualifications

• High School Diploma or GED
• Bachelor’s Degree in Construction Management, Technology, Business Administration, or Business Management
• Valid Driver’s License

Industry Keywords

• Operational Excellence
• Customer Service
• Financial Targets
• Quality Control
• Field Staff Management