Director, Program Development

Position Summary

The Director of Program Development is responsible for expanding and enhancing Commonpoint's tennis programming across multiple facilities. This role focuses on creating, implementing, and evaluating new programs that increase participation, improve the customer experience, and generate sustainable revenue. Working closely with the Senior Director of Operations, Director of Tennis, and site leadership, this position will lead program development efforts at satellite locations—including Bay Terrace and Tannenbaum Family Pool—while also identifying new opportunities to strengthen programming at Alley Pond Tennis Center and future Commonpoint facilities. This role is ideal for an innovative leader who enjoys building programs from the ground up, identifying community needs, and turning ideas into successful offerings.

Essential Responsibilities

Program Development

• Design and launch new tennis and recreation programs at Bay Terrace, Tannenbaum Family Pool, and future Commonpoint locations.
• Evaluate current programming and recommend enhancements to improve participation, retention, and financial performance.
• Develop seasonal program offerings for juniors, adults, camps, clinics, leagues, and special events.
• Create standardized program models that can be replicated across multiple facilities.

Business Growth

• Identify opportunities to expand programming into new communities, facilities, and partnerships.
• Research market trends and customer demand to recommend new initiatives.
• Assist in the planning and implementation of new facility launches and program expansions.
• Explore new revenue-generating opportunities while supporting Commonpoint's mission.

Alley Pond Program Support

• Collaborate with the Alley Pond leadership team to develop new programs and improve existing offerings.
• Assist in launching pilot programs and evaluating their success.
• Recommend scheduling improvements and programming innovations based on participation data.

Collaboration & Operations

• Work closely with Directors, Tennis Professionals, and Operations staff to ensure successful implementation of new programs.
• Develop program guidelines, schedules, marketing information, and operational procedures.
• Assist with staff training and onboarding related to new programs.
• Support cross-site consistency in program quality and customer experience.
• Oversee and execute the registration process of new programs.

Performance & Evaluation

• Track enrollment, revenue, retention, and customer feedback for new initiatives.
• Provide regular reports and recommendations to leadership.
• Make data-driven adjustments to maximize program success.

Qualifications

• Tennis teaching and program management experience preferred.
• Experience developing recreational, educational, or sports programming.
• Strong organizational and project management skills.
• Ability to work independently while collaborating across multiple teams.
• Excellent communication and interpersonal skills.
• Creative thinker with strong problem-solving abilities.
• Comfortable using Microsoft Office and Google Workspace.

Preferred Skills

• Experience launching new programs or business initiatives.
• Knowledge of youth and adult tennis programming.
• Marketing and community outreach experience.
• Budget awareness and understanding of program profitability.
• Passion for growing participation through innovative programming.

Success Measures

• Successful launch of new programs across Commonpoint facilities.
• Growth in program participation and enrollment.
• Increased program revenue and sustainability.
• High participant satisfaction and retention.
• Development of scalable program models that can be replicated at future locations.
• Identification and implementation of new opportunities for organizational growth.

Location: 79-20 Winchester Blvd, Queens Village, NY 11427

Non-Union Position

Commonpoint Queens is a community-centric nonprofit, serving diverse audiences through every chapter of life, across the five boroughs and beyond. We offer a rich range of services through our vast network of professionals, social workers, and volunteers, giving people the tools and resources to succeed.

Originally founded in Queens in the early 1960s, we are guided by values of service and justice as we meet the evolving needs of 80,000 people through our wide-ranging dynamic programs at over 75 locations, including flagship sites in Little Neck, Forest Hills and Elmhurst. And with an inclusive, personalized approach, our exceptional services reflect, nurture, and embrace the breadth of lives we serve across New York and beyond.

At every stage and every age, people can look to Commonpoint to find care during a crisis, access opportunities to grow, and deepen their sense of connection to those around them.

From summer camps and job training to food pantries and private pool clubs, Commonpoint is by your side.

We are proud of Commonpoint's clients, partners, and team members who lift each other up, building relationships for a lifetime.

Because being a part of Commonpoint is investing in a community where everyone is invited and welcome.