BNY is seeking a Director, Production Services Manager to own production stability and vendor management for our contact center and AI automation platforms. You will lead a team responsible for IVR, telephony, workforce management, speech analytics, and voice biometrics.
You will drive incident response, root cause analysis, platform readiness, and multi-vendor coordination across SaaS, hosted, and on-prem solutions, partnering with engineering and business stakeholders to deliver reliable,
#J-18808-LjbffrDirector, Production Services & Contact Center Operations in boston at Unknown Company
This position is listed as full time and onsite.