Thalamus is expanding its Product team and seeking a Director of Product Support Operations to own the support experience end-to-end. You will lead a team of 8 specialists, collaborate with Engineering and Product, and translate support trends into scalable product solutions to reduce friction and improve user outcomes.
Ideal candidates have 8-12+ years in product roles, strong coaching experience, and a proven ability to drive UX improvements and self-service strategies in a SaaS/B2B setting.
#J-18808-LjbffrDirector, Product Support & Experience in santa clara at Unknown Company
This position is listed as full time and onsite.