Director, Product Owner, Salesforce

• Lead the vision and manage and execute the strategic product roadmap for the Firm’s global Salesforce Sales Cloud and integrated Salesforce solutions
• Represent the needs of Salesforce personas as the voice of the end-user
• Identify, create, document, and prioritize user stories in the product backlog
• Bridge business stakeholders and technical teams to ensure Salesforce delivers measurable organizational value
• Drive integrated team member and client experiences across the Salesforce ecosystem
• Partner with internal stakeholders to gather requirements and prioritize enhancements
• Lead a high-performing team and promote collaboration, innovation, and continuous improvement
• Work closely with the Salesforce Architecture team within IT
• Drive user adoption with the training team
• Communicate and champion product benefits to executive management, practice leaders, and stakeholders
• Own and evolve the Salesforce product roadmap across global teams
• Lead delivery of enhancements with the Salesforce technical team through sprint and release planning
• Translate business needs into user stories, epics, and acceptance criteria
• Prioritize the backlog with executive management, practice leaders, and stakeholders
• Groom the product backlog and plan release management with technical and functional delivery teams
• Ensure data integrity by recognizing systems of record and collaborating with product management teams
• Oversee change management, training requirements, and communication plans
• Oversee Salesforce change governance for compliance, scalability, and enterprise architecture alignment
• Stay current on Salesforce releases, features, and best practices
• Monitor platform performance, user feedback, and analytics for continuous improvement
• Supervise Salesforce product team members
• Interact with employees, clients, and external vendors
• Travel independently 10%

Requirements

• Bachelor’s and/or Master’s Degree in a related field
• 8-10 or more years of Product Management experience or equivalent combination of education and experience
• At least 5-7 years as a Salesforce Product Owner in a complex, global environment
• Experience with Salesforce Unlimited Edition, Data Cloud, or Agentforce preferred
• Thorough knowledge of Agile approaches (e.g., DAD, SAFe, Kanban) and Salesforce governance frameworks
• Expertise creating and maintaining User Stories, Product Backlogs and Product Roadmaps
• Ability to balance project delivery against limited resources using problem solving, project management and creative resourcefulness
• Ability to facilitate verbal and written communications across all levels of an organization
• Expert presence and comfort delivering and defending analyses and recommendations to management and stakeholders
• Ability to deal with ambiguity and intensity in a fast-paced environment
• Advanced skills in Microsoft Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research
• Valid driver’s license required
• Salesforce certifications preferred
• Ability to lift, carry, push, or pull up to 30 lbs
• Independent travel requirement: 10%

Core Competencies

Demonstrates expertise in Salesforce Product Management, including the creation and maintenance of Product Roadmaps, User Stories, and Product Backlogs. Proven ability to lead cross-functional teams, drive user adoption, and ensure compliance within the Salesforce ecosystem.

Highest-signal resume keywords

• Salesforce Product Owner Experience
• Agile Methodologies Expertise
• User Story Creation and Management
• Salesforce Unlimited Edition Knowledge
• Product Management Leadership

Hard Skills

• Product Management
• User Story Creation
• Product Backlog Management
• Salesforce Governance Frameworks
• Agile Methodologies
• Data Cloud Experience
• Salesforce Sales Cloud
• Project Management
• Change Management
• Analytics Monitoring

Soft Skills

• Verbal and Written Communication
• Problem Solving
• Collaboration
• Creative Resourcefulness
• Ability to Deal with Ambiguity

Certifications & Qualifications

• Salesforce Certifications

Industry Keywords

• Product Roadmap
• User Adoption
• Stakeholder Engagement
• Continuous Improvement
• Global Environment

Tools & Technologies

• Salesforce
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Microsoft PowerPoint
• Microsoft Outlook