Director, Product Design - CRM Experience & Field UX

Novartis is seeking a Director, Product Design to lead UX for the CRM ecosystem across medical, customer engagement and patient services. Located at the East Hanover, NJ site, this role defines design strategy, user research integration, and mobile-first interfaces that reduce administrative friction and boost field productivity.

You will collaborate with product, engineering and QA, ensure accessibility, and guide multiple design initiatives with cross-functional teams.