Director, Private Client Experiences (Remote)

Hagerty Private Client is seeking a Director to define and enforce a unified experience standard for high-net-worth collectors across all member-facing touchpoints. You will build and maintain training curriculums, playbooks, and escalation protocols to ensure consistency in tone, timing, and service delivery.

You will partner with claims, underwriting, events, and marketing to align teams to the Private Client standard and drive measurable improvements across the journey for brokers and trusted